Delivery

Orders are dispatched using Royal Mail within one working day following purchase.

United Kingdom
Orders under £50 are sent by Standard Delivery (Royal Mail Tracked 24) or can be upgraded to Special Delivery at checkout. Special Delivery is the next working day delivery before 1pm.

All UK orders over £50 qualify for free delivery and are sent by Tracked 24 or Special Delivery depending on the value of the item. 

When items are dispatched you will be sent a tracking number so you can track your delivery on the Royal Mail website.

Rest of World
All orders are sent out by Royal Mail International Tracked. When the order is dispatched you will be provided with a reference so you can track your order on the Royal Mail website. The shipping cost will appear at checkout when you select your country from the drop down menu.

Delivery Estimates
Royal Mail's delivery aim is 3-5 working days to Europe and 6-7 working days to the rest of the world. As all items are sent with tracking you are able to monitor the progress of your order through the mail.

However at busy times such as Christmas items can take longer to be delivered. Items may also be delayed in Customs, and although this doesn't happen often it can hold up a delivery.

Beeches Vintage is not responsible for delays in delivery once an order is dispatched.

Customs and Import Taxes (excluding EU)
Buyers are responsible for any VAT, customs, import or sales taxes that may apply. 

EU Customs and Import Taxes

All item prices quoted to customers in the EU include VAT if they are valued under 150 Euros. This makes the buying process as simple as possible for our EU customers as we collect the taxes at purchase through our IOSS system, avoiding delays at Customs,

Orders From Germany (Lucid Packaging Register)

Beeches Vintage is registered on the Lucid Packaging Register for Germany for recycling the shipping materials we use (registration no DE5534485041691) Our dual system partner is Activate by Reclay Systems GmbH.

 

Returns

At Beeches Vintage we sell vintage and antique items that have been treasured by someone else in the past. 

Although all the items in our shop are in either good or excellent vintage condition they will have some signs of age. I try to list these details in the description so please do take note of this when looking.  

I’m more than happy to answer questions so if you’re not sure of anything please get in touch.

Returns
We recognise that when buying online very occasionally an item may not live up to what a buyer has pictured in their mind what it might to look like. Consequently we are happy to take returns.

If you wish to return an item please contact me within 14 days of delivery. Items need to be sent back within 14 days of delivery.

Conditions of Return
Buyers are responsible for return postage costs. Please wrap carefully when returning an item as if it is not returned in its original condition, the buyer is responsible for any loss in value. 

We don't charge a restocking fee. However, for international returns please mark clearly on Customs Forms that the items are Returned Goods. Failure to do this means that we are charged a Customs fee and Import Taxes by the courier company. Unfortunately we will need to pass on the Customs fee to the buyer if the forms don't state clearly that the items are being returned.